Our Refund & Returns policy : At Stand Star International, we craft every product with precision, passion, and commitment to excellence. However, we understand that sometimes a product may not meet your expectations. Therefore, our Refund & Returns policy provides a clear, simple, and fair process to make your shopping experience smooth and worry-free.
1. Eligibility for Returns
You can return or exchange items within 15 days of delivery if the following conditions apply:
- You keep the product unused, unworn, and in its original condition.
- You retain all tags, labels, and packaging.
- You provide a valid proof of purchase (order number or invoice).
Note: We cannot accept returns of customized or personalized products unless they arrive damaged or defective.
2. Return Process
To return a product, follow these steps:
- Contact us at info@standstarintl.com within 15 days of receiving your order.
- Include your order number, product details, and the reason for return.
- Our support team will send you the return instructions and shipping address.
- After we receive and inspect your item, we will notify you whether we approve the return.
Tip: To speed up the process, include clear photos of the product when possible.
3. Exchange Policy
If you want to exchange an item for a different size, color, or product, please mention it in your return request.
- We process exchanges after we receive and verify the original item.
- If your requested item is out of stock, we offer a store credit or a refund according to your preference.
4. Refunds
- We process approved refunds within 5–7 business days after inspection.
- We issue refunds using the original payment method.
- We do not refund shipping fees, unless we caused the error or delivered a defective product.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with clear photos or a brief description.
Then, we will arrange a replacement or issue a full refund, depending on your choice.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products
- Clearance or sale items
- Products showing signs of wear, use, or alteration
7. Need Assistance?
Our customer support team is always ready to help. For any questions about returns, exchanges, or refunds, contact us:
Email: info@standstarintl.com
Phone: +92 329 5916764
Address: MOH Haji Pura, Fateh Garh Road, Sialkot 51310, Pakistan